In the rare event that you do not immediately receive the item you purchased in the in-game store, please close the app and reopen it, as this forces the game to refresh and load data from the server.

If you still don't see your purchase within 24 hours, please follow the instructions below according to your platform.

With Android

Submit a request and send us your player tag along with a screenshot of your order receipt that you received from Google Play Store. Make sure that we can see the order number, which looks like 'GPA.1234-5678-9012-34567.'

Instructions for getting the receipt below:

With Apple iOS

Please contact iTunes Support to request a refund as they process all payments on the iOS platform. You can contact them through the following link: